5.1. WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?
You will automatically receive an order confirmation by email soon after you have placed your order. Please note that it could also end up in your spam or promotion box.
If you checked your Spam/Junk mailbox and still did not receive the confirmation email, we kindly ask you to contact our customer service via email at email@example.com.
5.2. I WANT TO TRACK MY ORDER.
You will receive a shipment confirmation when your order has been dispatched from our warehouse (after 5-10 business days of processing). The email contains your tracking number and a link where you can follow the progress.
5.3. MY TRACKING NUMBER ISN’T WORKING.
It takes 2-5 days for tracking numbers to appear in the shipping carrier's system. If the tracking number is still not working after a few days, please contact us via email at firstname.lastname@example.org
5.4. MY PACKAGE'S TRACKING INFORMATION HASN'T BEEN UPDATED FOR A WHILE.
The shipping status will not be updated while the item is in transit and will be updated when the item arrives at one of the transshipment facilities. If there are no force majeure events, usually it will be updated in a few more days.
5.5. I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 business days, please reach out to us for timely support. Kindly use the form below or contact us via email at email@example.com
5.6. MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED ANYTHING.
Sometimes, to ensure the safety of your shipment, the carrier may have placed it in a safer location, please check:
Any area out of potential weather hazards, exterior doors and any locations where the package could be placed.
In rare cases, a package may show as 'delivered' but could take additional 24 hours.
If within 2-3 business days, you still have not received your package, please contact us via email at firstname.lastname@example.org.